Privacy Practices
We maintain the highest standards to protecting individual privacy. We follow strict privacy policies in accordance with state and federal law.
Personal Information
We collect information from users of our site. We use personal information to customize your internet transaction. We do not share with third parties the personal information you supply when conducting transactions on our website. And generally, unless you specifically key in personal information on our website, you browse our website anonymously, which means personal information is not collected. We may collect your personal information, such as name, address, etc., using a secure session when you initially register with us at this website or if you engage in a transaction that requires an electronic signature.
Protecting Online Interactions
When you use our online services, you may be asked to provide personal information that is necessary for us to process your request. To ensure your transaction remains confidential, the information is sent to us using an encrypted form in a “secure session”. We also require the use of authentication, such as user ID and password, which allows us to verify your identity when you access our online services. We also use firewall technology to safeguard your information from outside access.
Voluntary Surveys
We periodically conduct surveys on our corporate website. We encourage you to participate in these surveys because they provide us with important information to improve the services we offer. Your personal information and responses remain strictly confidential.
Links From Our Site
We have links from our website to a number of different health care-related sites. We provide these links as a courtesy to help you find information. We are not responsible for the performance or content of sites linked from VOICEMI.ORG since they are beyond our control. We recommend you read the privacy statements on the sites you visit to understand their individual privacy practices.
Revisions To Privacy Policy
We reserve the right to revise, amend or modify our online privacy practices at any time and in any manner.
VOICE Inc. Privacy Policy for SMS Messaging
Effective Date: December 16, 2024
Introduction
At VOICE, Inc., your privacy is critically important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you opt into our SMS messaging program. By opting into our SMS service, you agree to the terms outlined below, which are in compliance with the latest 2024 regulations under the Telephone Consumer Protection Act (TCPA) and the Campaign Registry guidelines.
- Information We Collect
When you opt-in to receive SMS messages from us, we collect the following information:
- Phone Number: The mobile number provided during the opt-in process.
- Message Interaction Data: Includes information such as delivery status, response data, and message engagement rates.
- Consent Data: We maintain records of when and how you provided consent to receive SMS messages, including the method of opt-in (e.g., web form, keyword, or verbal consent).
- How We Use Your Information
We use your information to:
- Send text messages based on the preferences you indicated when opting in, such as promotional offers, updates, or alerts.
- Ensure compliance with federal regulations, including the TCPA.
- Monitor and improve our SMS services by tracking engagement metrics.
Your information will only be used for the purpose specified at the time of opt-in and will not be used to send unrelated messages.
- One-to-One Consent Requirement
In line with FCC regulations (March 2024), your SMS opt-in applies to communications from VOICE Inc. only. Your consent to receive SMS messages is specific to our company and does not extend to third-party businesses or affiliates unless explicitly stated and separately agreed upon.
- Message Frequency and Data Rates
You will receive no more than 999 messages per month. Please note that message and data rates may apply depending on your mobile carrier and plan. We encourage you to review your carrier’s terms for more details on messaging fees.
- Opt-Out Instructions
You can opt out of our SMS service at any time by replying with “STOP” to any message you receive from us. Once you opt out, you will immediately cease receiving further messages unless you opt back in. For help, you can reply with “HELP” or contact us directly at voiceinc@voicemi.org or 989-497-7111 option 7.
- Data Sharing and Disclosure
We will never share or sell your information to third parties for marketing purposes without your explicit consent. We may, however, share your information with trusted third-party service providers for the purpose of facilitating SMS delivery (e.g., telecommunications providers). All such parties are bound by strict confidentiality agreements and are prohibited from using your data for any purpose other than SMS delivery.
In compliance with Do Not Call (DNC) Registry regulations (2024), you have the right to register your number with the National DNC Registry. If you are on the DNC Registry, we will not send you promotional SMS messages unless you have provided express consent to do so.
- Security of Your Information
We take reasonable measures to protect the information you provide from unauthorized access, disclosure, or misuse. However, no system is completely secure, and we cannot guarantee the absolute security of your data during transmission or storage.
- Record-Keeping and Proof of Consent
As required by the TCPA and Campaign Registry guidelines, we maintain records of all opt-ins and opt-outs, including timestamps and the method of consent. These records are kept securely and may be used to demonstrate compliance with regulatory requirements if needed.
- Changes to This Policy
We reserve the right to update or modify this Privacy Policy at any time. Any significant changes will be communicated via SMS or on our website. Continued use of our SMS service after any changes indicates your acceptance of the revised policy. Please check back periodically to stay informed of any updates.
- Contact Us
If you have any questions about this Privacy Policy or wish to update your SMS preferences, you can contact us at:
- Email: voiceinc@voicemi.org
- Phone: 989-497-7111
- Address: 3200 James Savage Rd. Ste. 1, Midland, MI 48642